Limited Warranty

Camflite, INC (“CFT”) LIMITED WARRANTY AND SERVICE POLICIES

PART I – LIMITED WARRANTY

These CFT Warranty and Service Policies (“Policies”) apply only to products purchased directly by end users from CFT or from CFT authorized resellers (“CFT Products”). These policies do not apply to CFT distributors or resellers. By using your CFT Product, you agree to be bound by these Policies. If you do not agree to any of the Terms or are not eligible, please do not use your CFT Product. You may be entitled to a full refund of your purchase if you return the unused Product within seven (7) days in accordance with Part III of these Policies. **What is Covered** Under this Limited Warranty, CFT warrants that each CFT Product you purchase will be free from material and workmanship defects under normal use, following CFT’s published product materials throughout the warranty period. CFT’s published product materials include, but are not limited to: user manuals, safety guidelines, specifications, in-app notifications, and service communications. The warranty period for CFT Products and parts that carry the Inspired Flight brand is 12 months from the date of receipt. For CFT Products with other brand names, such as integrated payloads and ground control systems, the warranty period follows that of the applicable manufacturer.

How to Obtain Warranty Service

If a product does not work as guaranteed during the warranty period, you can get service by contacting CFT through telephone or their website. Please note that charges may apply for services that are not covered by this Limited Warranty. Warranty service is only available in the CFT service regions where you purchased your CFT product.

What CFT Will Do

CFT will work to diagnose and resolve your issue through telephone, email, or online chat. In some cases, CFT may ask you to download and install specific software updates. If your issue cannot be resolved via phone, email, or software updates, CFT will provide you with a Return Material Authorization (RMA), which allows you to send your CFT product to one of our repair facilities. You will initially be responsible for the shipping costs. If CFT determines that your issue is covered under the Limited Warranty, we will repair the product at no cost to you and provide you with an account credit for future purchases. This credit will be equal to the ground shipping costs incurred to send your product to our repair facility.

These Policies do not cover the following:

  • Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.

  • Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with CFT’s official instructions or manuals.

  • Damage caused by improper installation, incorrect use, or operation not in accordance with CFT’s official instructions or manuals.

  • Damage caused by an unauthorized service provider.

  • Damage caused by an unauthorized modification of circuits, mismatch, or misuse of battery and charger.

  • Damage caused by flights not following recommended instruction manuals.

  • Damage caused by operating the product in bad weather (i.e. strong wind, rain, sand or dust storm, etc.).

  • Damage caused by operating the product in a surrounding environment with electromagnetic interference (i.e. mining areas, areas with radio transmission towers or high-voltage wires nearby, substations, etc.).

  • Damage caused by operating the product in a surrounding environment with wireless interference (i.e. transmitters, video links, Wi-Fi devices, etc.).

  • Damage caused by operating the product at a weight greater than the safe takeoff weight as specified in the instruction manuals.

  • Damage caused by a forced flight when components have aged or been damaged.

  • Damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.

  • Damage caused by operating the product with a defective battery or at low battery.

  • Loss of, or damage to, your data saved in your product.

  • Loss or damage caused by any software originating from third parties not authorized by CFT.

  • Failures or damage caused by any third-party products, including the products or accessories provided or integrated into your product by CFT at your request.

  • Any technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.

  • Products or parts with an altered identification label or from which the identification label has been removed.

Limitation of Liability

When receiving service, CFT is responsible for any loss or damage to your product only while it is in CFT's possession or in transit, provided that CFT is handling the transportation. CFT is not liable for any loss or disclosure of data, including confidential information, proprietary information, or personal information contained within the product. Under no circumstances, and regardless of the failure of any remedy stated herein, shall CFT, its affiliates, suppliers, resellers, or service providers be held liable for any of the following, even if they have been informed of the possibility of such claims. This applies regardless of whether the claim is based on contract, warranty, negligence, strict liability, or any other theory of liability:

1. Third party claims against you for damages

2. Loss, damage or disclosure of your data

3. Special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings

In no event shall the total liability of CFT, its affiliates, suppliers, resellers, or service providers for any damages exceed the amount of actual direct damages, which shall not exceed the amount paid for the product. This limitation does not apply to damages resulting in bodily injury (including death), damage to real property, or damage to tangible personal property for which CFT is legally liable. Please note that some states or jurisdictions do not permit the exclusion or limitation of incidental or consequential damages; therefore, the limitations above may not apply to you.

Limitation Of Warranty

To the extent permitted by law, and except as expressly stated in this limited warranty, CFT disclaims all warranties of any kind, whether statutory, express, or implied. This includes: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and (b) any warranty that may arise from course of dealing, usage, or trade. The CFT entities do not guarantee, except as expressly provided in the CFT limited warranty, that the product, product accessories, or any related materials will be uninterrupted, secure, or free from errors, viruses, or other harmful components.

If warranties cannot be disclaimed, CFT limits their duration and remedies to the period of this express warranty, and CFT may choose to provide repair or replacement services as outlined in this limited warranty.

Some jurisdictions may not allow the disclaimer of warranties, and you may have additional rights that vary from one jurisdiction to another.

Your Other Rights

This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with CFT.

This Limited Warranty does not affect your statutory rights, including consumer rights under laws or regulations related to the sale of consumer products that cannot be waived or limited by agreement.

*Warranty period may vary according to local laws and regulations.

Last updated

Was this helpful?