Limited Warranty
Camflite, (“CFT”) LIMITED WARRANTY AND SERVICE POLICIES
PART I – LIMITED WARRANTY
These CFT Warranty and Service Policies (“Policies”) apply exclusively to products purchased directly by end users from CFT or from CFT-authorized resellers (“CFT Product”). These policies do not extend to CFT distributors or resellers. By using your CFT Product, you agree to comply with these Policies. If you are not eligible or do not agree with any of the terms, please do not use your CFT Product. You may be eligible for a full refund of your purchase if you return the unused Product within seven (7) days, in accordance with Part III of these Policies.
What is Covered
Under this Limited Warranty, CFT guarantees that each product you purchase will be free from defects in materials and workmanship under normal use, following CFT’s published product guidelines during the warranty period. CFT’s published materials include, but are not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications. The warranty period for CFT Products and parts under the Inspired Flight brand is 12 months from the date of receipt. For CFT Products associated with other brands, such as integrated payloads and ground control systems, the warranty period corresponds to that of the respective manufacturer.
How to Obtain Warranty Service
If a product does not work as promised during the warranty period, you can request service by contacting CFT through telephone, the website, the CFT Pilot’s Mobile App, or the Fleet Manager’s Tool. Please be aware that charges may apply for services not included in this Limited Warranty. Additionally, warranty service is only available in the specific CFT service regions where you purchased your CFT product.
What CFT Will Do
CFT will work to diagnose and resolve your issue via telephone, email, or online chat. If necessary, CFT may ask you to download and install specific software updates. If your problem cannot be resolved through these methods, CFT will provide you with a Return Material Authorization (RMA) to send your CFT product to one of our repair facilities. You will initially be responsible for the shipping costs. However, if CFT determines that the issue is covered under this Limited Warranty, we will perform the necessary repairs at no charge to you and provide an account credit for the ground shipping costs from your location to our repair facility, which you can apply to a future purchase.
These Policies do not cover the following:
Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with CFT’s official instructions or manuals.
Damage is caused by improper installation, incorrect use, or operation not being in accordance with CFT’s official instructions or manuals.
Damage caused by an unauthorized service provider.
Damage caused by an unauthorized modification of circuits, mismatch, or misuse of battery and charger.
Damage is caused by flights not following the recommended instruction manuals.
Damage caused by operating the product in bad weather (i.e. strong wind, rain, sand or dust storm, etc.).
Damage caused by operating the product in a surrounding environment with electromagnetic interference (i.e. mining areas, areas with radio transmission towers or high-voltage wires nearby, substations, etc.).
Damage caused by operating the product in a surrounding environment with wireless interference (i.e. transmitters, video links, Wi-Fi devices, etc.).
Damage caused by operating the product at a weight greater than the safe takeoff weight as specified in the instruction manuals.
Damage caused by a forced flight when components have aged or been damaged.
Damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.
Damage caused by operating the product with a defective battery or at low battery.
Loss of, or damage to, your data saved in your product.
Loss or damage caused by any software originating from third parties not authorized by CFT.
Failures or damage caused by any third-party products, including the products or accessories provided or integrated into your product by CFT at your request.
Any technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
Products or parts with an altered identification label or from which the identification label has been removed.
Limitation of Liability
When you receive service, CFT is only responsible for loss or damage to your product while it is in CFT's possession or in transit, provided that CFT is responsible for the transportation. CFT is not liable for any loss or disclosure of data, including confidential, proprietary, or personal information contained within the product. In no event shall CFT, its affiliates, suppliers, resellers, or service providers be liable for any of the following, regardless of whether the claim is based on contract, warranty, negligence, strict liability, or any other legal theory, even if they have been informed of the potential for such claims and regardless of the failure of essential purposes of any remedies outlined herein:
Third-party claims against you for damages
Loss, damage or disclosure of your data
Special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings
In no case shall the total liability of CFT, along with its affiliates, suppliers, resellers, or service providers, for damages of any kind exceed the amount of actual direct damages, which will not be more than the amount paid for the product. This limitation does not apply to damages resulting in bodily injury (including death), damage to real estate, or damage to tangible personal property for which CFT is legally responsible. Since some states or jurisdictions may not allow the exclusion or limitation of incidental or consequential damages, this limitation may not be applicable to you.
Limitation Of Warranty
To the extent permitted by law, and unless otherwise stated in this limited warranty, CFT disclaims all warranties of any kind, whether statutory, express, or implied. This includes: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and (b) any warranty arising from course of dealing, usage, or trade. The CFT entities do not guarantee, except as explicitly stated in the CFT limited warranty, that the product, its accessories, or any part of the product, or any materials, will operate without interruption, remain secure, or be free from errors, viruses, or other harmful components. If any warranties cannot be disclaimed, CFT limits the duration and remedies of such warranties to the length of this express warranty and, at CFT's discretion, may provide repair or replacement services as outlined in this limited warranty. Please note that some jurisdictions may prohibit disclaimers of warranties, and you may have additional rights that vary depending on the jurisdiction.
Your Other Rights
This Limited Warranty gives you additional and specific legal rights. Depending on the laws of your state or jurisdiction, you may have other rights as well. You may also have rights under a written agreement with CFT. Please note that this Limited Warranty does not affect your statutory rights, including consumer rights under laws or regulations that govern the sale of consumer products, which cannot be waived or limited by agreement.
*Warranty period may vary according to local laws and regulations.
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